Users with many instances want active ones shown first, with archived or merged brands (e.g. Valley Building) grouped in an expandable section at the bottom so the list isn't cluttered. They also want to set a primary instance so they're not auto-logged into an inactive or merged brand. Users are asking for clearer instance organization and control over which instance they land in by default.
Why it matters: Reduces confusion and friction when users have multiple brands, especially after mergers or when some instances are no longer in active use.
In the May 11 SW Region call, Shayna resurfaced this issue specifically because the instance list has become long and cluttered with old companies they no longer actively use. Ashley mentioned examples like dwell and VBI. The team asked for discontinued or old instances to be hidden or collapsed behind an archive-style section so the active list stays manageable.
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Planned
Main App
2 months ago
Linear
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Planned
Main App
2 months ago
Linear
Get notified by email when there are changes.