Mention a custom group in work order notes so everyone in that group gets notified

Users want to mention a group in work order notes so that everyone in that group receives a notification, instead of having to mention each person individually. Different brands define groups differently and want to choose which users belong to each group—for example one brand might have "managers" and "office," another might have "scheduling" and "client care." Users are asking for the ability to create and name custom groups per brand (or instance) and assign members to those groups, so that when a group is mentioned in notes, all assigned members get notified.

Why it matters: Fewer manual mentions and consistent alerts so the right people are looped in, with each brand controlling their own group definitions and membership.