Contacts imported from ISN appear to have both email and SMS contact preferences toggled off, which is preventing agents from receiving reports. The immediate workaround is to update them manually, but the historical import likely needs a code fix and there may also need to be a programmatic way to enable these preferences.
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Planned
Main App
3 days ago
Linear
Get notified by email when there are changes.
Planned
Main App
3 days ago
Linear
Get notified by email when there are changes.