Contacts imported from ISN appear to have both email and SMS contact preferences toggled off, which is preventing agents from receiving reports. The immediate workaround is to update them manually, but the historical import likely needs a code fix and there may also need to be a programmatic way to enable these preferences.
Please authenticate to join the conversation.
Code Review
Main App
About 2 months ago
Linear
Get notified by email when there are changes.
Code Review
Main App
About 2 months ago
Linear
Get notified by email when there are changes.